Refund Policy

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1. Introduction

AIVS Enterprises is committed to providing high-quality digital marketing and web development services to all our clients. We understand that sometimes situations may arise where our services may not meet your expectations. In such cases, we offer a clear and transparent refund policy, based on whether you are a domestic (within India) or international client, and the payment method used.

2. Domestic (India) Clients Refund Policy

2.1 Digital Marketing Services

Eligibility for Refunds: Refunds are only applicable if the client has paid in advance for the service, and no work has been initiated. If work has commenced, no refund will be provided.

Request for Refund: Clients must notify AIVS Enterprises within 7 days of payment for a refund request.

Refund Process: Once a refund request is received, AIVS Enterprises will process the refund within 10 business days, provided no work has been initiated.

Partial Refunds: In case of partial work being done (e.g., initial consultation, strategy development), a refund will be calculated based on the percentage of work completed, and the client will receive a prorated refund.

2.2 Web Development Services

Eligibility for Refunds: Refunds are applicable only if no development work has started after payment has been made.

Request for Refund: Clients must submit their refund request within 7 days of payment.

Refund Process: Once the refund request is processed, the refund will be issued within 10 business days.

Partial Refunds: If work has started (e.g., initial designs or project planning), a refund will be given based on the proportion of work completed, as mutually agreed between the client and AIVS Enterprises.

2.3 Refund Exclusions

Once work has begun (i.e., designs, code, strategies, or ads have been created or deployed), no refund will be provided.

Refunds are not applicable for changes requested after the service has been delivered.

3. International Clients Refund Policy

3.1 Digital Marketing Services

Eligibility for Refunds: International clients are eligible for a refund only if no work has been initiated after the payment is received.

Request for Refund: A refund request must be made within 14 days of payment.

Refund Process: Refunds for international clients will be processed within 15 business days after the request is submitted and acknowledged by AIVS Enterprises.

Partial Refunds: If work has commenced, a partial refund will be issued based on the work completed to date. A detailed report of work done will be provided to support the refund calculation.

3.2 Web Development Services

Eligibility for Refunds: Refunds for international clients will only be considered if no development work has been initiated after payment.

Request for Refund: Refund requests must be submitted within 14 days of payment.

Refund Process: Refunds will be processed within 15 business days after the approval of the refund request.

Partial Refunds: If any development work (design, coding, etc.) has been started, a partial refund will be given based on the work completed.

3.3 Refund Exclusions

Refunds will not be provided if services have already been delivered in full or in part, including design drafts, website development phases, or marketing campaigns.

4. Bank Transfer Refund Policy

Refunds for both domestic and international clients who paid via bank transfer will be issued directly to the bank account from which the original payment was made.

Refund requests must be submitted to info@aivsenterprise.com, with all relevant details and documents, including bank account information for processing.

Refund processing time may vary depending on the banking institutions involved but typically takes 10-15 business days for domestic transactions and 15-20 business days for international transactions.

5. Debit/Credit Card Refund Policy

Domestic Clients: Refunds for payments made via debit or credit cards will be processed back to the same card within 10 business days.

International Clients: Refunds will be credited to the original card used for the transaction. Processing may take 15-20 business days, depending on the bank's policy.

Refunds will be initiated after a thorough review and confirmation of the service status (e.g., whether any work has been completed or not).

If a refund is denied, AIVS Enterprises will provide a detailed explanation of the decision.

6. How to Request a Refund

Step 1: Email us at info@aivsenterprise.com with your request.

Step 2: Include your project details, payment proof (e.g., bank transfer receipt or transaction ID), and the reason for the refund request.

Step 3: A customer service representative will review your request and guide you through the process.

7. Other Terms

Refunds are only available for the specific services agreed upon and may not apply to third-party tools, subscriptions, or purchases made on behalf of the client.

AIVS Enterprises reserves the right to refuse or modify the refund process if the terms and conditions are not met.

8. Contact Information

If you have any questions or need further assistance, please contact us:

Email: info@aivsenterprise.com

Phone: +91 7003317787 (Available from 10:00 AM to 7:00 PM IST)

Address:

4/3E Su Casa Unique, 198 Kumor Para 1st Lane Elachi,

Narendrapur, South 24 Parganas,

700103, West Bengal, India.

This Refund Policy is designed to offer transparency and fairness, and it ensures that AIVS Enterprises maintains high standards of customer service for both domestic and international clients.